Wednesday, 11 November 2015

The Importance Of Telemarketing For Small Business

By Mattie Knight


Nowadays, the world is constantly experiencing evolution especially in the business sector. The marketing and sales sector has been a victim of the global changes to increase efficiency and productive results. Competition in the corporate world has been on a constant rise with major companies or entities occupying the largest share of sales in the market. This has led to other firms to take up other measures to improve their sales. Consequently, leading to the rise of telemarketing for small business entities.

Generally, telemarketing refers to the act of promoting, selling, soliciting a commodity through the telephone. It is used by businesses to generate and gather information on the market, and make sales. Large companies have the ability to engage into mass marketing activities such as printing and posting large billboards for the public, generating television and radio commercials. This limits the market exposure for small entities. Therefore, telemarketing becomes the most efficient way to reach customers. The following are some of the benefits of this venture.

The use of a telephone facilitates reaching the potential clients in faraway places with minimum effort. It is normal to have areas that could prove difficult to access. In order to access such areas a company requires the use of efficient means of transport and utilization of its resources to effect coverage. Small businesses derive this benefit from using this form of marketing.

In business, time is highly equated to money. Conventional methods of selling consider targeted marketing areas only unlike telemarketing whereby it may be on a random basis. Telemarketing allows faster and more coverage of clients. Field marketing consumes time in travelling to targeted areas consequently limiting the number of customers a sales representative can reach.

The success if most firms and companies come from building a strong and loyal client base. This is quite vital for a business in order to create a competitive edge in the market. A strong client base can be cultivated through proper and efficient client service. Therefore, small entities have an added advantage through this method of providing excellent customer service and getting frequent request for sales.

Small entities using this type of marketing strategy can conduct a review of the promotional activities. Through calling customers to ask them about the effectiveness of various commodities and adverts can aid in other undertaking in future. Therefore, corporate entities enjoy flexibility in their operations to boost sales activities.

It is vital to reduce the expenditure a company incurs in its operations. Traditional forms of marketing could be expensive for small entities such as advertising or field prospecting. The success of every business is to boost its sales and consequently more revenue generation. Telemarketing is helps reduce this expenditure.

Customer to business interactions are very crucial in marketing. Consequently, small entities have the advantage of promoting human interaction with their current and potential clients. From this, they can be in a position to engage directly with customers regarding their preferences or opinions on the commodities offered. Small entities also have the advantage of measuring marketing campaign results. Consequently, facilitating the entities to report, analyze and measure the effectiveness of the promotional campaign. Be well informed on the benefits associated with this system.




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