A private branch exchange network or a PBX is a system that integrates an internal telephone network with a public switch network via trunks. It helps to sophisticate the telephone system of a company and enables users to manage their phones with much ease. Hosted PBX Toronto operates on a (VoIP) voice-over-IP that allows staff members to work form whichever geographical area they are in.
A number of features differentiate PBX from traditional phone lines. Traditional systems did not have the capacity to manage phone lines through a web portal but this new system can. With its help users are able to make changes to their stations by using any web browser available.
Automatic attendant function enables receptionists to leave the stations with no worry that calls will be missed. This function automatically responds to callers and can take messages or redirect callers to other employees. It is especially helpful when employees are busy in meetings.
Many employees usually have their own workstation phones, typically known as extensions. These extensions have digits ranging from 1 digit to 4 numbers. It is therefore easier to dial 1 or 2 digits instead of dialing the whole phone number of the employees. This way the company saves on valuable time.
Another important feature is the direct inward dialing (DID). This allows every user to have a separate phone number which makes it easier for customers and suppliers to call directly to the person they need. It will not only save the client money but also reduce the volume of calls going through the receptionist.
This system is fitted with a busy lump also known as monitored extension feature that indicates if employees are on calls or not. If the user is busy on another call, their phones indicate that they are not to be disturbed. This way a lot of time is saved as callers will know the appropriate time to call. If management deems it necessary to track employee calls to ensure that its resources are being utilized, they can be guided with this feature.
Another function known as follow me or find me is also available that caters for absent employees. It enables the user to connect their office telephones with any number of their choice that they can be reached on. It does not give callers the private number of the employee, it simply connects them, this way the user does not miss out on important calls.
In addition to all these features, this system is very easy to install. It can sustain a massive number of telephone lines which can be increased or reduced to the preferences of the company. It has no limit on the number of lines firms can put up.
Putting up Hosted PBX Toronto is not an expensive affair. In the end the organization saves a lot of money in maintenance charges because all this is the duty of service providers. Since employees know they are monitored on the calls they make they tend to be more careful in avoiding personal calls using office resources. This way unnecessary costs will not be incurred by management when in the search of a good system for the firm.
A number of features differentiate PBX from traditional phone lines. Traditional systems did not have the capacity to manage phone lines through a web portal but this new system can. With its help users are able to make changes to their stations by using any web browser available.
Automatic attendant function enables receptionists to leave the stations with no worry that calls will be missed. This function automatically responds to callers and can take messages or redirect callers to other employees. It is especially helpful when employees are busy in meetings.
Many employees usually have their own workstation phones, typically known as extensions. These extensions have digits ranging from 1 digit to 4 numbers. It is therefore easier to dial 1 or 2 digits instead of dialing the whole phone number of the employees. This way the company saves on valuable time.
Another important feature is the direct inward dialing (DID). This allows every user to have a separate phone number which makes it easier for customers and suppliers to call directly to the person they need. It will not only save the client money but also reduce the volume of calls going through the receptionist.
This system is fitted with a busy lump also known as monitored extension feature that indicates if employees are on calls or not. If the user is busy on another call, their phones indicate that they are not to be disturbed. This way a lot of time is saved as callers will know the appropriate time to call. If management deems it necessary to track employee calls to ensure that its resources are being utilized, they can be guided with this feature.
Another function known as follow me or find me is also available that caters for absent employees. It enables the user to connect their office telephones with any number of their choice that they can be reached on. It does not give callers the private number of the employee, it simply connects them, this way the user does not miss out on important calls.
In addition to all these features, this system is very easy to install. It can sustain a massive number of telephone lines which can be increased or reduced to the preferences of the company. It has no limit on the number of lines firms can put up.
Putting up Hosted PBX Toronto is not an expensive affair. In the end the organization saves a lot of money in maintenance charges because all this is the duty of service providers. Since employees know they are monitored on the calls they make they tend to be more careful in avoiding personal calls using office resources. This way unnecessary costs will not be incurred by management when in the search of a good system for the firm.
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